Marketplace Operations Executive

About the job

We have an exciting opportunity for a Marketplace Operations Executive to join us on a part-time basis (20 hours per week - 4 hours per day Monday to Friday) with a possibility of increasing hours in the future. This is an operational role where you will need to be detail-oriented, have a meticulous attention to detail and the ability to manage multiple priorities simultaneously.

Job purpose & Responsibilities

Provide day-to-day operational support ensuring all support activities are executed in a timely, accurate and efficient manner.
Carry out daily checks on client accounts and rectify any issues by managing Amazon cases through to closure.
Monitor product reviews, seller feedback, customer questions, customer messages.
Produce weekly and monthly and ad hoc reports for sales, traffic, inventory and operations.
On the seller side, forecast inventory, monitor sell through and raise FBA shipments where necessary.
On the vendor side, monitor inventory health and manage overstocks and out of stocks.
Monitor and review account health and operational metrics, to avoid any suspensions and chargebacks.
Work on resolving suspension and chargeback issues by proactively taking action.
Continually identify new ways of working and improvements to current processes to drive efficiencies and improve the client experience.

Your Experience:

You must have proven experience working in eCommerce, Amazon, Walmart or other selling platforms.
You must have impeccable attention to detail and provide consistently high quality, meticulous operational work for our clients.
You must have proven experience working in an operational based role.
You must have excellent business acumen.
You must have intermediate to advanced Excel skills for the purposes of data analysis and be fluent in working with XLookups, VLookups for reporting purposes.
Experience with various SaaS tools, Microsoft Office, Google Drive and Suite, Asana or other project management software programs.
The ability to handle multiple assignments and work well in a fast-moving environment.
Strong project management, communication, problem solving and leadership skills.
You will be required to take full responsibility and accountability of tasks, ensuring that instructions and processes are followed.
You must be self motivated and disciplined to work productively in a remote environment.

If this sounds like you and you are interested in having a direct impact on our Company and our clients’ success, whilst enjoying the benefits of working part-time and from home, we’d love to hear from you!

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